Frequently Asked Questions
Average response time: 24 hours
Do you offer free shipping?
We offer free shipping with track & trace on all orders. We want to make sure your order arrives as quickly and safely as possible!
Can I return an item if it doesn’t fit or if I don’t like it?
Absolutely! You can return your order within 30 days of receiving it. Items must be unworn, undamaged, and in their original condition. Simply reach out to us through our Contact Page or email us directly at info@leorichmond.com, and we’ll guide you through the return process.
How can I track my order?
You can track your order via our Order Tracking Page. After your order has been dispatched, you'll receive a confirmation email with all the tracking information you need.
Which payment methods are available?
You can shop safely and securely with the following payment methods:
- Credit Cards (Visa, American Express & Mastercard)
- Apple Pay
- Google Pay
- Shop Pay
Is my payment secure?
Yes, your payment is 100% secure. We use industry-standard SSL encryption to protect your information and ensure a safe checkout process.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and seasonal demand, but you will always receive tracking updates by email.
How can I contact you if I have questions?
Our customer support team is always happy to help. You can reach us through the Contact Page or by email at info@leorichmond.com. We usually reply within 24 hours.
Free Shipping
We offer free shipping for maximum customer comfort. Your satisfaction is important to us, which is why we offer smooth and free delivery.
30-Day Return Guarantee
Your satisfaction is our focus. Our 30-day return policy guarantees you maximum flexibility and the best shopping experience.
100% Secure Payment
We offer a variety of secure payment options. Pay easily and enjoy a safe shopping experience.